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I thought this seat sign was particularly good:

“Please let a USAirways Express crewmember know if you are not able to read, speak, or understand English…”

You can hear it from the CEO, himself here.

Or read about it on his blog — running a hospital. (See link at right.) The main link today is to a Boston Globe editorial about infection rates.

We’re awesome – we consistently celebrate exceeding our own high expectations.
We’re committed –every interaction with clients shows our commitment to their project, need, or problem.
We own it –we own the work we do and take responsibility to meet our obligations.
We’re honest – we openly admit our mistakes, challenge each other’s thinking, and provide constructive feedback instead of gossip.
We learn – we seek to learn from every experience – from our mistakes, from competitor’s successes , or published research – and we’ll do whatever we can to get smarter about servicing our clients.
We surprise and delight our clients by giving freely of our time, energy, interest, and passion to over-deliver on our promises.
We adjust – if it doesn’t work, we roll up our sleeves and fix it without complaining.
We deliver – we consistently show up on-time, prepared, and communicate to our clients, partners, or peers that they have 100% of our attention.
We celebrate together – our individual success is determine by our mutual success and we seek out ways to encourage each other along the way.
We’re fun – as we enjoy our work, it’s only natural that clients enjoy working with us.