Archive for the ‘webinars’ Category

MedTouch Summer Webinar Series: Free Healthcare Webinars

Thursday, July 2nd, 2009

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Travel budget cut?  No problem.  We’re bringing you a summer full of the best educational content available.  The best part?  It’s all free.  Think of it as a staycation for your mind.

#1: Turn Traffic Into Appointments
Why Search Matters

With 80% of the American population performing healthcare research online, web marketing has gone mainstream. Search engines offer an unprecedented opportunity to reach people looking for services your healthcare organizations provides. By analyzing and increasing your search traffic, you can improve your organization’s profile online while driving transactions. This forty-five minute webinar is perfect for anyone struggle to keep up with their changes in search traffic and results.

Register: Wed, Jul 8 2pm EST | 1pm CST | Noon MST | 11am PST
Register: Thurs, Jul 9 Noon EST | 11am CST | 10am MST | 9am PST

#2: Best Practices in Social Media
A Research Update

As of June, 250 hospitals in the US are using social media.  But to what purpose?  And how are they measuring results?  This presentation – based on careful research rather than opinion – will highlight the best tool for healthcare organizations to generate traffic, what media children’s hospitals can exploit better than anyone else, and why crisis communications is a 24×7 job in a completely new way.   You’ll also learn why senior leaders demand ROI for these projects, how to provide it to them before asking for funding, and how this will dramatically change your staffing needs.

Register: Tue, Jul 14 3pm EST | 2pm CST | 1pm MST | Noon PST
Register: Weds, Jul 15 3pm EST | 2pm CST | 1pm MST | Noon PST

#3: The Good, the Bad, the Very Ugly
An Introduction to the Specific Challenges of Healthcare Website Design
Designing and reorganizing a website for a healthcare organization involves overcoming specific brand, organizational, and technical requirements. In this insightful webinar lead by our own Interactive Developer, you will come to appreciate the three essential principles of good web design, understand how to work within and around organizational barriers, and deliver a successful, attractive, and useful project.

Register: Tue, Jul 21 3pm EST | 2pm CST | 1pm MST | Noon PST
Register: Weds, Jul 22 3pm EST | 2pm CST | 1pm MST | Noon PST
#4: The Future is Closer than You Think
Why Your Organization Needs a Strategic Plan for Your Website and What You Can Do About It

Most healthcare organizations have five year strategic marketing plans, but few have comprehensive, goal-oriented, multi-year plans for the web. Despite the rapidly changing technology, it is to possible to have a true Internet strategy and develop a road map that delivers measurable value to your organization. Come hear about how several MedTouch clients have used this process to unearth opportunities and deliver highly visible results to the organization.

Register: Tue, Jul 28 3pm EST | 2pm CST | 1pm MST | Noon PST
Register: Weds, Jul 29 3pm EST | 2pm CST | 1pm MST | Noon PST

#5: How to Run a Successful Bid Process
The Art and Science of Writing Excellent Web RFPs

If you’re going to issue an RFP in the next few months, you need to attend this webinar. In just forty-five minutes you’ll learn the six mistakes nearly every RFP writer makes and how to avoid them. More than that, we’ll share with you how to finesse the best RFP possible out of your organization, how to run the process with minimal time and maximum result, and why you should or shouldn’t hire an outside consultant to manage the process.

Register: Tue, Aug 4 3pm EST | 2pm CST | 1pm MST | Noon PST
Register: Weds, Aug 5 3pm EST | 2pm CST | 1pm MST | Noon PST

#6: One, Large Television
Why Web Videos Matter More than Ever

The web is a screen-based medium, not a word-based medium. With the advent of broadband Internet access, the way people access information has fundamentally changed. YouTube is the second most popular search engine, eclipsing Yahoo in recent months for Internet searches. For hospitals in particular, online videos provide a mechanism for reaching and engaging their communities in novel ways. This webinar will outline why videos matter more than ever, illustrate best practices in healthcare, and propose four concrete steps you can take to take your Internet presence to the next level.

Register: Tue, Aug 11 3pm EST | 2pm CST | 1pm MST | Noon PST
Register: Weds, Aug 12 3pm EST | 2pm CST | 1pm MST | Noon PST

Winding down our travel season…

Wednesday, November 19th, 2008

Despite travelling extensively, it was a real pleasure to speak at CHPRMS last week.  We had a great session on the changing nature of trust and how social media networks are resetting consumer expectations.  It was a fun time and a great crowd of about 100 people who remained engaged (and awake!) for an hour after lunch.

Sometimes that’s a mean feat.

We’ve been fortunate this year to help shape the content of a few different society meetings such as this.  Our last event for the year is coming up and I’d thought I’d pitch it here.  I’ll be speaking on a New England Society for Healthcare Strategy (NESHS) webinar on December 11, 2008

If you’re not a member and you live in New England, you should consider it. NESHS provides great value for the membership fee.  And hey, you’d get to listen to me!

What Healthcare Can Learn from the Campaign Trail

Saturday, November 1st, 2008

MedTouch, the leading provider of interactive, web-based solutions for healthcare, joins forces with SocialSphere, the national leader in social media market development, to explore the secrets of successful online engagement tactics

Oct 31, 2008 – Cambridge, MA – MedTouch, the leading provider of interactive, web-based solutions for healthcare organizations, announced a special webinar entitled What Hospital Marketers Can Learn From This Year’s Campaigns — Online Strategies That Actually Work which focuses applying real world lessons from the campaign trail to healthcare-related cause marketing.

This year’s election has changed the game on how candidates raise money, putting more power with the everyday people than in any previous race. Last month alone the Obama campaign raised $140 million, largely from the campaign’s 3 million Internet donors.
 
“This year, the Presidential Campaigns leveraged email, mobile, and web technology to raise a staggering amount of money,” said Paul Griffiths CEO of MedTouch (http://www.medtouch.com).  “But more importantly, they discovered new ways to educate, mobilize, and activate constituents at a time when traditional advertising is losing ground.”

“Empowering supporters to engage in online conversations is the key next step for healthcare organizations.  Anyone can learn how to apply these innovations to their cause-based marketing, whether be it with patients, doctors, job seekers, or donors.  And we’re fortunate to have SocialSphere CEO and  resident expert on the subject, John Della Volpe, to guide us.”  

”For the best, most innovative campaigns this cycle, technology was not at one-time capital expense it was strategy.  The most effective campaigns empowered all of their major stakeholders with cutting-edge social technology to raise money, persuade voters and organize on election day.  Rather than relying solely on polls and TV commercials like years past, campaigns relied on volunteers and advocates to spread their message,” said John Della Volpe, SocialSphere Founder and CEO.

This webinar is the first step in a new partnership between MedTouch and SocialSphere also announced today, to ensure hospitals, healthcare providers, and integrated health systems engage their communities online.  Through this collaboration, both companies will provide services to clients through new, bundled service offerings.

The webinar is free to attend and will run on Wednesday, November 5 at 2pm EST and again on Thursday, November 6 at 2pm EST.  You can register at http://www.medtouch.com/webinars

# # #

MedTouch (http://www.medtouch.com) delivers web intelligence for health care. Whether patient-focused websites, employee-focused Intranets, or online recruitment efforts, MedTouch combines design, technology, and innovation through its software and professional services practice.

SocialSphere (http://www.socialsphere.net) is a Web 2.0 product and strategy company that uses custom-built products to help clients profit in the new era of social computing. From executive briefings, to sophisticated social media influence mapping to the cutting-edge Idea Mine, SocialSphere is focused on putting every organization’s most precious resource – its most passionate advocates — to work for them.
 

Recent updates: Skagit, Mass Eye and Ear, Brooks, and our webinars!

Tuesday, October 28th, 2008

First, we launched a few sites this summer:

1. Skagit Valley Hospital: a progressive, community hospital north of Seattle with a beautiful campus and now, a website to match it.

2. Mass Eye and Ear launched their first site with us, highlighting their involvement in the Temporal Bone Consortium.

3. Brooks Rehabilitation launched a new version of their homepage, now focused on driving volume and addressing issues of patient quality and outcomes. (Thanks to our Content Management Software, design templates changes are a snap!)

Finally, since we’re webinar giving addicts and we’ve been having dozens of you stop by every month, we’re going to try and run a 2-3 hour special event next year about social marketing for a small fee. Given the increase cost of traveling to conferences to hear the same old, same old, we thought that a few cost effective case-studies with the thought leaders in healthcare marketing on the web — our clients and others — might be worth, what, $150 a shot?

So feel free to drop a line to solutions[at]medtouch.com if you’re interested in getting on that list.

In the meantime, if you’re at all near the Carolinas, come to CHPRMS where I’m giving a talk entitled, “Why Patients Trust Facebook More Than You.”  Intriguing, no?

MedTouch and Paquin Healthcare Companies Announce Special Webinar Focused on Consumer Health Research Online and Retail Healthcare

Friday, October 24th, 2008

MedTouch, the leading provider of interactive, web-based solutions for healthcare, joins forces with Paquin Healthcare Companies, the national leader in Retail Healthcare solutions, to explore the emerging market forces of online consumer health research.

CAMBRIDGE, Mass., Oct 22, 2008 (BUSINESS WIRE) — MedTouch, the leading provider of interactive, web-based solutions for healthcare organizations, announced a special webinar entitled A Day in the Life of an Online Healthcare Traveler which focuses on demystifying the ways consumers use the Internet for health research and proposing how hospitals can capture a greater share of this interest through innovative marketing and commerce strategies.

“Health systems need to realize that they cannot live on reimbursements alone,” said Paul Griffiths CEO of MedTouch. “Since the gyrations in the global markets have crippled the bond market, investment returns, and charitable giving, it is more critical than ever that hospitals find alternative sources of revenue and think outside confines of traditional business models.

“Online retail healthcare is a tremendous, untapped revenue stream for hospitals. But most important of all, if you don’t develop online marketing and loyalty programs today, you can’t depend on the volume you need tomorrow.”

“The Retail Healthcare marketplace is currently estimated to be 500 billion in revenues annually and projected to be one trillion within five years,” states Tony Paquin, CEO, of Paquin Healthcare. “The individual empowered consumer will be the key to substantive change in healthcare over the long term.”

This webinar is the first step in a new partnership between MedTouch and Paquin Healthcare, also announced today, to ensure hospitals and integrated health systems capture and retain patients online. Through this collaboration, both companies will provide services and software to clients through bundled, turnkey offerings, turning existing hospital sites into new sources of income and helping hospitals position themselves as the online home for local healthcare consumers.

About MedTouch

MedTouch delivers web intelligence for healthcare. Whether delivering web sites, online marketing programs, or empowered technology with provable ROI, MedTouch is dedicated to shamelessly promoting its clients’ success. Those clients include nationally-ranked academic medical centers, community hospitals, rehabilitation facilities, health plans, and health care-related not-for-profits.

About Paquin Healthcare

Paquin Healthcare Companies is pioneering the development of distribution channels for healthcare-based retail products and services. Working in conjunction with major hospitals and other professional healthcare organizations nationwide, Paquin Healthcare is the nation’s leading provider of integrated and customized solutions for the implementation of healthcare retail strategies.

The Global Financial Crisis and Healthcare: A Special Webinar

Monday, October 13th, 2008

If, like me, you’ve been watching the global financial crisis with awe and dismay, you’ve probably started wondering how all of this will impact healthcare.

In brief, there are three main financial instruments that have kept many hospitals open in the last few years — bonds, investments, and charitable giving — and each of these is at risk given the current market situation.    

To explain these issues, we’re giving a special webinar this Weds, October 15th at 2pm EDT, 1pm CST, Noon MST, and 11am PST.

We’ll talk about how the crisis happened, why it spread so quickly, and how providers and payors made be impacted by the continued market gyrations, the freeze up in commercial paper, and the financial bailout package approved by Congress.

This webinar is free to attend and will last about 45 minutes.

Fall Webinar Series

Thursday, October 2nd, 2008

OCTOBER 8th

Getting Out of Bad Vendor Relationship:  It’s time to move on!

What you’ll learn:

  • Signs you’re in a bad vendor relationship and how to know if you’re being taken advantage of
  • What to look for in a new web vendor and how to find them
  • How to transition from one vendor to another without losing data, getting hacked, or other nighmarish situations
  • Plans and timelines for a transition date, including step-by-step instructions to ensure you don’t get bitten by ugly contracts

Who should come?

Anyone frustrated with their web vendor relationship and is considering switching.

Register Now!

2pm EST | 1pm CST | Noon MST | 11am PST

NOVEMBER 5th & 6th

Election Special: What hospital marketers can learn from this year’s campaigns — online strategies that actually work

What you’ll learn:

  • Why this year’s election cycle relied so heavily on the web
  • The new technologies that made it easier for candidates to engage the electorate
  • How to use similar strategies to win patients, job seekers, and the community at large to your big cause too!

Who should come?

This webinar is for anyone who needs to better engage web visitors and their communities at-large.

Register Now!

2pm EST | 1pm CST | Noon MST | 11am PST

NOVEMBER 19th & 20th

Keep Your Content Fresh: How to motiviate, inspire, or cajole your organization into updating content

What you’ll learn:

  • Why it’s hard for all organizations, of all sizes to keep content up-to-date
  • How to know which content to target and why
  • How to get visitors to your site involved on your behalf
  • Tools and tips to ensure that departments who signed up to be “responsible” are actually responsible

Who should come?

Anyone whose business life has been adversely impacted by late, missing, or lousy website content.

Register Now!

2pm EST | 1pm CST | Noon MST | 11am PST

DECEMBER 3rd & 4th

Effective Online Branding: Micro-sites, vanity URLs, banner ads, and other junk that doesn’t work as well as you want it to

What you’ll learn:

  • How to build a case for a cohesive, online presence and the hidden costs of a fragmented brand online
  • When to use and when to avoid micro-sites and vanity URLs
  • When banner ads work.. and when they fail, miserably
  • How to put together a plan to re-integrate your brand entirely

Who should come?

Anyone whose website doesn’t look like the rest of your marketing materials.

Register Now!

2pm EST | 1pm CST | Noon MST | 11am PST

DECEMBER 10th & 11th

Quality Measures and Price Transparencies: Winning consumers before they get the wrong idea

What you’ll learn:

  • Why consumers are demanding quality information, even when they don’t know what it means
  • Why price transparency can never really be transparent
  • How to deal with the communications issues of hospital fear and consumer misunderstanding
  • Best practices going forward

Who should come?

Web site managers, marketing and pr professionals and anyone else looking to improve communication with their patients.

Register Now!

2pm EST | 1pm CST | Noon MST | 11am PST

MedTouch Webinar Update

Friday, August 1st, 2008

We wanted to let everyone know about an upcoming webinar we are co-presenting with Southwestern Vermont Medical Center titled “Recruiting the Millennial Physician Online”.

The next wave of medical school graduates openly craves authenticity, connectedness, and a sense of belonging. Hear how  Southwestern Vermont Medical Center, a 99-bed community hospital, has tapped into those needs by leveraging social networking, community-generated media, and search engine marketing into a cost-effective recruitment strategy for the upcoming generation.

Presenters:

  • Mark Novotny – Chief Medical Officer, Southwestern Vermont Medical Center
  • Kevin Robinson – Communications Director, Southwestern Vermont Medical Center
  • Nicole Goswami – Physician Recruiter, Southwestern Vermont Medical Center
  • Matthew Dillingham – VP, Client Services and Strategy, MedTouch

Register Now!

2pm EST | 1pm CST | Noon MST | 11am PST

We also wanted to let you know that we recently posted our Social Media Revolution webinar, so if you missed it or would like to listen to it again, it is now available.

Web Site Analytics Webinar For Hospitals

Thursday, May 29th, 2008

If you missed our webinar today on web site analytics, and why it is important for hospitals to measure what goes on within their web site, you can view the video here. You can also go to our Healthcare Webinar Channel on Blip.tv.

One thing we stressed was the importance of measuring what happens on your website, and to be able to communicate that activity to the people who make strategic decisions within your hospital. 80% of people go online to find health information, you will need to be able to see what your share of that 80% is doing on your site, and determine what you will do to increase your traffic and website budget.

As I stated in the webinar, numbers can tell the story and are actually quite poetic when used wisely.

We will be presenting the webinar again next Wednesday, May 4th, if you would like to watch it live.

Web Analytics For Hospitals Webinar

Wednesday, May 28th, 2008

We are presenting a webinar on how to measure success on your hospital’s web site tomorrow and on June 4th.

I Am Too Pretty To Do Math: Ideas and best practices that will help your web site become more than a cost center

Most hospital web sites are still considered a box that needs to get checked off on the “to do list”. Well it is more than that, and we will provide best practices and ideas on how to communicate that your site is a living, breathing ROI machine that is not only a marketing tool, but is the key to your hospital’s overall success.

Come join us. We promise the audio will work…