The After Talk: Recruiting the Millennial Physician Online

When you speak at tradeshows as I often do, there’s a relief in going first.  Our good friend Kevin Robinson from SVHC helped us with our talk yesterday.   What I thought was going to be the more interesting side of the story — all the research and thinking that went into targeting how to whom we designed the website — turned out to be less interesting than the actual campaign and the results. 

The campaign started due to a 25 position shortage on a staff only comprising 140 docs.  SVHC has a great internal recruiter, but they were still shelling out major dollars for outside help as well.  The worst part was they had only 10 viable candidates in their application pool for 25 positions in September – the beginning of recruiting season.  A bad situation for sure.

Well, we were a little more than halfway through the talk and explain our approach and how and why things work and an attendee raised their hand to ask, “Ok, it’s a nice site, but how did you measure results?  Visitors?  Hits?”

Nope.  Docs hired.

Everyone who had been half-paying attention sat up straight. 

The next question: “How many docs did you hire?”

We increased the application pool from 10 to 120, signed 10 doctors in the last 6 months, and are on track to have committments from all 25 open positions this year. 

More stunned silence.

And then I realized, the research was good and all, but the results are what made this a successful project and worthy of talking about.  We probably should have loaded that up front and then gone back over the strategy. 

In chatting about it after with my co-presenters Kevin and Sarah,  I realized my fear was the take away might be “all I need is to put up some videos on a website,” when the actual work was much more sophisticated and focused than that. 

Here’s a link to the Southwestern Vermont Professionals Recruitment Website again for those who haven’t seen it.

We’ll likely re-give the talk as a webinar in May, so keep your eyes peeled. 

About Paul Griffiths

Paul has been CEO of MedTouch since April of 2007 and, prior to that, held the position of COO. As a co-founder, he has helped set the vision for the company from its inception. Paul is an active speaker in the healthcare marketing community. In addition to the dozen webinars MedTouch presents each year, Paul can be seen and heard giving lively talks around the country about helping healthcare organizations succeed online: from New England (NESHCo), to Tennessee (TSHPRM), Florida (FSHPRM), and Las Vegas (Annual Healthcare Internet Conference). Prior to MedTouch, Paul managed online brand experiences for a variety of for-profit and not-for-profit organizations. He has over 15 years of combined experience in online commerce, interactive marketing, experience design and content management solutions. Most notably, he directed the consumer-facing channel for the now defunct Send.com, an online gift delivery network that raised $45 million from such VC luminaries as Greylock, Highland Capital, Benchmark and Charles Rivers Ventures in the late 1990s. Paul earned a Master of Arts in Creative Writing from Boston University, and a Bachelor of Arts in Creative Writing from Sarah Lawrence College. When he’s not traveling across the country to visit clients or to speak at healthcare conferences, Paul runs a humanitarian non-profit with his wife. He’s thrilled to finally have a yard for his dogs and two boys, and often daydreams of spending a summer in Iceland.

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